Notify Account Events

The following images show how an account event is created in Customer Service when a Notify communication is processed for a delinquent notice.

A utility account is configured to receive Notify communications through email:

Utility Management > Customer Service > Account > Edit Associated Customer

The account is selected for delinquent processing:

Utility Management > Delinquencies > Delinquent Processing > Maintain

Delinquencies are posted with Notify:

Utility Management > Delinquencies > Delinquent Processing > Post > Post & Notify

The Notify event is added to the account:

Utility Management > Customer Service > Account > Events

Notify messages may be tested before actually being sent by enabling the Suppress switch in Notify Configuration Settings in the Management Console:

Management Console > New World ERP > 3-Dot Menu > Configuration Settings > Notify > Gear Icon > Authentication Tab

For more on Notify configuration, click here.

The following images show a Notify message that was delivered and one that was suppressed on the initial attempt:

Utility Management > Customer Service > Account > Events > Details Hover